Supermarket Washroom Deep Cleaning

When an accessible cubicle in their women’s washroom became severely blocked, a supermarket in Uttoxeter was faced with reputational, operational and financial risks. This blockage posed an immediate health and safety risk to customers and employees, as attempts to flush the blockage could have spread pathogens like Salmonella and E. coli across the washroom.

To keep washroom users safe, the retailers closed the affected cubicle, leaving customers lacking accessible facilities. With each day that passed, the supermarket received multiple complaints from both customers and employees, as the blockage caused severe malodour to spread throughout the washroom. This had the potential for significant financial risks for the retailer, as 67% of consumers are less likely to shop at companies with malodorous bathrooms and 46% refuse to return to their premises. To limit a potential decrease in both sales and customer returns, the store required a rapid, thorough deep cleaning of the cubicle.

Our client opted for Rentokil Specialist Hygiene’s reactive Washroom Deep Cleaning Service to clean, sanitise and deodorise the washroom rapidly. To limit disruption to daily operations, our technicians worked around the store’s requested schedule, discreetly cleaning without disturbing customers.

Our team of RSPH-accredited technicians started by coring the cubicle pipework, removing the source of malodour. To prevent scale and biofilm from rebuilding, we installed a Dual Sanitiser Unit that automatically injects sanitising fluid into the toilet block, keeping it smelling clean over regular use.

Our experts then undertook a comprehensive deep clean of the entire washroom, using industrial cleaning agents to remove all dirt, grime and lingering pathogens from the toilet as well as the cubicle’s door, wall tiles, flooring and sinks. Our technicians paid attention to the often-missed, hard-to-reach areas that are breeding grounds for Salmonella, before deep cleaning regularly used touchpoints like taps, soap dispensers and door handles. For continued protection, these touchpoints were also treated with Surface Protect 360, our long-lasting antimicrobial solution proven to eliminate 99.99% of bacteria upon application and maintain 99.9% ongoing protection for up to three months.

Once the washroom was restored to a hygienically safe condition, our technicians applied a professional fragrancing treatment to ensure it smelled fresh and clean for all customers and employees.

In a rapid three-day turnaround, Rentokil Specialist Hygiene comprehensively deep cleaned the entire washroom, removing the blockage and ensuring the cubicle was fully functioning for both customers and employees. This ensured compliance with the Workplace (Health, Safety and Welfare) Regulations Act 1992.

Our cutting-edge Washroom Deep Cleaning Service also completely removed the persistent malodour, returning the washroom to one which employees and customers were happy to use. This ensured our customers' reputation was protected and any financial loss was minimised.