Flood water encroaching on a property with sand bags

Flood Water Damage Cleaning

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Flood Damage Cleanup & Restoration

Rentokil Specialist Hygiene provides expert flood damage restoration services to residential and commercial properties throughout the UK. Our emergency response teams are available 24/7 to help you restore your property to its pre-incident condition. We understand the distress and disruption that flooding can cause, and we aim to provide a fast, efficient, and discreet service to minimise downtime and ensure your safety. 

Our technicians are fully equipped with specialist protective wear and equipment to safely and effectively remove flood water, clear waste, dry affected areas, and disinfect the premises. We also offer odour removal services to neutralise any lingering smells caused by dampness or mould. Our goal is to return your property to a safe and hygienic environment as quickly as possible. 

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Flood Risk in the UK

A staggering 9 million homes across the UK are at risk of flooding. This stark statistic highlights the widespread impact that flooding can have on communities and individuals. From coastal erosion and rising sea levels to overflowing rivers and sudden bursts of heavy rainfall, the causes of flooding are diverse and often unpredictable.
Whether it's a burst pipe in a residential property, a flash flood overwhelming a city centre, or rising groundwater affecting a rural village, the consequences are equally devastating. Homes, businesses, and infrastructure can be severely damaged, leaving behind a trail of disruption and distress. The aftermath of a flood presents not only physical challenges but also potential health hazards due to contaminated water and the risk of mould growth.

The Dangers of Flood Water

Flood water can contain a variety of harmful substances, including sewage, chemicals, and debris. These contaminants can pose serious health risks, such as infections, skin irritations, and respiratory problems. It is crucial to avoid direct contact with flood water and to wear protective gear during cleanup efforts. 

Our Flood Damage Restoration Process:

Rentokil Specialist Hygiene follows a comprehensive process to ensure the effective restoration of your property following flood damage. Here's how we tackle the problem step-by-step:

  • Water Extraction: Our expert team utilises specialist equipment, including industrial Aquavacs and wet/dry vacuums, to swiftly remove any standing water from your premises. 
  • Waste Clearance: We safely and responsibly dispose of any unsalvageable items, including damaged flooring, furniture, and debris, to prevent mould growth and further health hazards. 
  • Specialist Disinfection: Floodwater often contains harmful contaminants and sewage. Our technicians use high-level degreasants and specialist disinfectants to eliminate bacteria and ensure a hygienic environment. 
  • Rapid Drying: To prevent further structural damage and mould growth, we employ rapid drying solutions and dehumidifier units to thoroughly remove moisture from your property. 
  • Odour Removal: Lingering dampness and mould can create unpleasant smells. We provide specialist odour removal services to neutralise these smells and leave your premises fresh. 

1. Water Extraction

Once the flood levels outside the property have receeded we can remove any excessive water using puddle pumps and wet dry vacuums.

2. Waste Clearance

We can remove and disposal of any salvageable items affected by flooding including damaged flooring to prevent mould and rot.

3. Specialist Disinfection

Flood water can contain contaminants with raw sewage and pollutants. Our experts will clean and disinfect your premises to remove contaminants and reduce the risk of fungal growth.

4. Drying & Deodorise

Speedy drying process using dehumidifier units to thoroughly and quickly remove moisture from your property and help prevent mould growth and structural damage. If necessary we can remove malodours, neutralising the smell of damp & mould.

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Frequently Asked Questions


  • What is flood restoration?

    Flood restoration is the process of returning a property to its pre-flood condition after it has been damaged by water. This involves a multi-step process that typically includes:

    • Assessment: Evaluating the extent of the damage and identifying potential hazards.
    • Water Extraction: Removing standing water using pumps and vacuums.
    • Drying: Thoroughly drying the affected area using dehumidifiers and air movers.
    • Cleaning and Sanitising: Cleaning and disinfecting all surfaces to prevent mould growth and eliminate contaminants.
    • Restoration: Repairing or replacing damaged materials, such as drywall, flooring, and insulation.

  • What are the different types of flooding?

    A flood is an overflow of water that submerges land which is normally dry and can be categorised depending on the water source, the length of time it takes to flood and the location itself. Each type of flood has its own unique set of challenges, threats and damages, so each flood requires a tailored response. The different types of flooding include:

    • Coastal Floods
    • Flash Floods
    • River Floods
    • Urban Floods

  • What are the health risks associated with flood water?

    Flood water can contain sewage, bacteria, chemicals, and other hazardous materials that pose serious health risks. Exposure can lead to infections, respiratory problems, and other illnesses.


  • Do I need a professional flood cleanup?

    A professional post-flood cleanup service is the quickest and most effective way to recover following recent flooding. A flood restoration service will not only provide an expert response to effectively remove debris after a flood, but will ensure your property is safe from the threat of structural damage and is decontaminated to help reduce the health risks.

    If you have experienced a flood and require a professional flood damage cleanup, get in touch with our local experts today by calling us or completing our online form.


  • What does our flood water clean up service involve?

    From our many years of experience in dealing with flood damage for residential and commercial premises, we have developed our specialist flood water damage cleanup service to assist in the cleaning, drying and disinfection of your property.

    Our specialist hygiene technicians will remove any contaminated, damaged or beyond repair furnishing and belongings before cleaning begins. Once these have been removed, they will clean and dry the affected areas. Depending on the extent of mould and fungal growth within the property, all timbers have to be sprayed with disinfectant to protect against fungal attacks. If required, our specialist odour removal Ozone generator will be used to remove malodours, neutralising the smell of damp and mould.

    We provide property owners and tenants with updates at every stage of the flood cleanup process, as we understand the devastating impact flooding can cause. Equipped to deal with the aftermath of all types of flooding using innovative cleaning and disinfection solutions, our team will help you restore your premises to its pre-incident state.


  • Who do we work with during flood restoration?

    When a flood occurs, especially following a major incident, we work with all types of commercial, residential, industrial services and providers to restore your premises safely. Our detailed risk-assessment involves our experts inspecting the premises, recommending treatment options and providing a breakdown of cost for the work required.


  • How much does flood restoration cost?

    The cost to repair your premises following unexpected flooding damage will vary depending on the severity and extent of restoration required.

    For an accurate cost of flooding repair and restoration, we will carry out a free survey to determine the damage. This will allow our consultant to provide hands-on advice and treatment recommendations based on your needs. We aim to deliver expert flood water cleaning in time and to budget, allowing your business to be fully operational with minimum disruption.


  • How can I protect myself and my property from flood damage?

    There is a range of things that you can do to begin to repair the damage left behind by floods. Flood cleaning is a dangerous task and there are some crucial steps you need to be aware of before you or anyone else begins the process of clearing up after extensive flooding. Here's what you need to know:

    First, be safe - Before you do anything, switch off your electricity supply at the mains and do not touch any outlets. Consulting a qualified electrician is advisable.

    Protect yourself - Flood water can often contain sewage, chemicals and animal waste, so wear protective clothing (including gloves and wellington boots) if you're in contact with it or contaminated items.

    Prevent further damage - Equally shovel mud and silt deposits away from both sides of the wall, as removal from one side only could compromise the structure.

    Clean - Clean all affected areas, including floors, walls, doors and surfaces with disinfectant to avoid odours or mildew.

    Drying out - If you have gas or oil central heating then keep it on at around 20-22 degrees for steady drying.

    It can also help to be aware of a potential flood warnings within your area, so you can put in place preventative measures such as sandbags and flood barriers.

    It can also help to be aware of a potential flood warning within your area, so you can put in place preventative measures such as sandbags and flood barriers.


  • Is flood water damage covered by insurance?

    Flood insurance coverage varies depending on the policy. It's crucial to contact your insurance provider to determine the extent of your coverage.


  • What should I do if my property has been flooded?

    Safety first! Disconnect the power and avoid contact with flood water. Contact your insurance company and a professional flood restoration service like Rentokil Specialist Hygiene immediately.


  • How long does flood restoration take?

    The duration of the restoration process depends on the severity of the damage. It can range from a few days to several weeks.  Our team can help to answer specific questions you may need to understand with flood damage restoration.


  • Can I attempt to clean up the flood water myself?

    While it might be tempting to handle the cleanup yourself, it's strongly recommended to hire professionals. Flood water can be dangerous, and specialised equipment is often required for effective restoration.

Commercial Carpet and Upholstery Cleaning Following a Flood

Has the carpet or upholstery in your commercial premises been affected by flooding? Whether from water damage or localised flooding, carpets and upholstery can be difficult to clean and dry by yourself without the use of specialised equipment. Following water damage, it is recommended that any carpets and upholstery that are wet for more than 48 hours need to be removed and disposed of. To save them, have professional commercial carpet cleaning using a professional cleaning company to restore your furnishing as quickly as possible.

Provide Clean Air Post Flood

Floodwater can be full of contaminants which can impact the air quality of your premises, posing a serious health risk to the air you breathe. As part of our flood clean-up service, we will use ENVIROPure air purification units to deliver clean, purified air.

ENVIROPure air purification units help to remove malodours, allergens and bacteria in the air and are designed with a HEPA filter to tackle bacterial and fungal matter in an indoor area, and an activated carbon filter that helps tackle volatile organic chemicals within indoor air. Additionally, colour indication at the front of the unit gives you an instant insight into the air quality surrounding it, displaying real-time data that measures temperature, humidity, volatile organic compounds (VOCs) and airborne dust particles.

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